Terms & Conditions

Online Bookings terms and conditions

Preamble

1. The Yas Resort Hotel operates the website www.TheYasHotel.com, a hotel reservation site for the Aldar Hotels & Hospitality.

2. The site enables users to reserve rooms.

3. The customer confirms having received from The Yas Resort Hotel all the necessary information on the site www.TheYasHotel.com.

4. All reservations made at www.TheYasHotel.com assume these terms and conditions have been read and accepted.

5. The reservation is subject to the customer agreeing to these terms and conditions; reservations cannot take place without this agreement.

6. The customer has the option to save these terms and conditions by using the standard functions of his browser or computer.

7. The site includes the following information:

8. The customer, prior to ordering the services, declares that the reservation of these services is for personal use.

9. All the information available at www.TheYasHotel.com is shown in English

10. The customer confirms that he is fully able to legally commit to these terms and conditions.

2. Definitions

The terms used in this document are defined as follows:

« acknowledgement of receipt »:

email sent by yashotel.com to customer summarizing the reservation made by the customer and confirming that theyashotel.com has received the reservation

« reservation confirmation »:

virtual document summarizing the services reserved online by the customer, and possibly stating the customer's bank card number in the context of a prepayment or guarantee. Accepting the reservation confirmation commits the customer contractually

« customer »:

individual acting on personal or professional interests but without relation to hotel activity

« email »:

any message, in text, voice, sound, or image format, sent by a public communication network and stored on a network server or in the workstation equipment of the recipient until it is retrieved by said recipient

« reservation request »:

request for a hotel room reservation submitted by the customer via Internet services

« online reservation »:

reservation of hotel rooms by way of a virtual reservation form on The Yas Resort Hotel website, available at www.TheYasHotel.com

« website »:

service operated by The Yas Resort Hotel on the Internet network, available at www.TheYasHotel.com.

3. Subject

1. These terms and conditions define the rights and obligations of the parties under the scope of the remote reservation of services offered by The Yas Resort Hotel on its website, www.TheYasHotel.com

2. They govern all the steps required for reservation and post-reservation between the contractual parties.

3. The customer acknowledges having read and accepted these terms and conditions of sale available at www.TheYasHotel.com.

4. Scope of application

1. These terms and conditions apply to all reservations made online.

5. Validity

1. These terms and conditions of sale apply for the entire length of time that The Yas Resort Hotel services are available at www.TheYasHotel.com.

2. The Yas Resort Hotel reserves the right, without notice or indemnity, to temporarily or permanently shut down the website www.TheYasHotel.com or its online reservation pages.

3. The Yas Resort Hotel is not responsible for damages of any nature that may result from these changes and/or from the temporary unavailability or indeed permanent shutdown of all or part of the site or its associated services, such as the online reservation pages.

6. Reservation

1. The customer selects the services presented on the website.

2. The customer acknowledges having understood the nature, the destination and the methods of reservation of the services available on the website and having solicited and obtained the necessary and/or supplementary information to carry out the reservation in complete knowledge of the facts.

3. The customer is solely responsible for his choice of services and their suitability as to his needs, such that The Yas Resort Hotel shall not be held responsible in this aspect.

4. The reservation is deemed accepted by the customer at the end of the reservation process.

7. Reservation process

1. Reservations made by the customer take place by way of the virtual reservation form available online at www.TheYasHotel.com.

2. The reservation is deemed to be created upon The Yas Resort Hotel's receipt of the reservation form or reservation request or upon an online prepayment by bank card.

3. Prior to any reservation, the customer shall complete the information required in the reservation form or request.

4. The customer attests to the truth and accuracy of the information submitted.

5. The reservation process includes the following main steps:

  1. Step 1 : Selecting a room and rate
  2. Step 2 : Checking the reservation details, the total price, the applicable terms and conditions of sale and, making any necessary changes to the selection (room, rate, guest name, credit card details), for online users only
  3. Step 3 : Obtaining the customer's details
  4. Step 4 : Reading and accepting the terms and conditions of sale
  5. Step 5 : Confirming the reservation (customer)

8. Acknowledgement of receipt of the reservation

1. The customer reservation is subject to an acknowledgement of receipt by email.

2. For online reservations, the emailed acknowledgement of receipt of the reservation summarizes the contract offer, the services reserved, the prices, the terms and conditions of sale concerning the selected rate, any information pertaining to after-sales service and commercial warranties, and the hotel address to which the customer should address any queries or complaint.

9. Hotel Contacts

For any queries relating to your reservation, you can reach us 24 hours per day:

- Call from within the UAE: 02 656 00 00

- Fax: 00971 2 656 00 01

- Call from outside the UAE: 00971 2 656 00 00

- Email: reservations@TheYasHotel.com

The postal address is:

The Yas Resort Hotel

PO BOX 131808

Yas Island, Abu Dhabi

United Arab Emirates

10. Cancelation or modification by the customer

1. Terms of cancelation or modification are stated in the terms and conditions of sale associated with each rate, if applicable.

3. If permissible under the rate's terms and conditions of sale, the reservation may be canceled at www.TheYasHotel.com via the link "Modify or Cancel".

4. Prepaid reservations cannot be modified refunded or cancelled. The paid sum shall not be reimbursed. If this is the case, it shall be stipulated in the rate's terms and conditions of sale.

5. In the event that the stay is interrupted, the entirety of the agreed price shall be paid. Prepaid reservations are not entitled to reimbursement.

6. Unless expressly stated otherwise, the customer must vacate the room before 12 p.m. on the last day of the reservation. Failure to do so shall result in the customer being billed for an extra night.

11. Guarantees

1. The customer shall receive a contractual guarantee applicable to the service.

12. Liability

1. Although all efforts are made to ensure that the photographs, graphical images and texts reproduced to illustrate the displayed hotels provide as accurate an impression as possible of the accommodation offered, variations may occur, in particular as the result of any change of furniture or renovation. The customer has no right to claim against such changes, since these variations have no bearing on the key features of the service.

2. The Yas Resort Hotel shall not be held responsible for the non-fulfillment or inadequate fulfillment of the reservation in the event of a force majeure, actions of third parties, actions of the customer or of his partners, such as unavailability of the Internet network, no access to the website, external intrusion, computer viruses, or in the event of non-authorized prepayment from the bearer's bank.

3. The Yas Resort Hotel accepts no responsibility for any indirect damage as a result, in particular loss of earnings, actions of third parties, actions of the client or of his partners.

4. Hyperlinks may link to websites other than The Yas Resort Hotel site. The Yas Resort Hotel accepts no responsibility for the content of these websites or the services featured on them.

13. Complaints

1. Complaints referring to the non-fulfillment or inadequate fulfillment shall be, under penalty of foreclosure, brought to the attention of The Yas Resort Hotel in writing within the 24 hours of arrival and should be made directly to the hotel.

14. Prices

1. The prices pertaining to the reservation of services are indicated before and during reservation.

2. The prices shown are per room for the number of people and the date(s) specified.

3. The prices are shown exclusive of taxes, in the currency local to the hotel, and are valid only for the duration specified on the website.

4. If payment is made in a currency other than that of the customer's country of residence, the conversion fees shall be charged to the customer.

5. All reservations, regardless of their origin, are payable in the local currency specified by the hotel.

6. Unless specified otherwise, supplementary services (breakfast, half-board, full-board etc.) are not included in the price.

7. Tourist fee and service charge, specified for each rate, shall be paid locally directly to the hotel.

8. Foreign currency conversions are given as guidance only and are non-binding. Only the currency conversion confirmed at the time when payment is made is guaranteed.

9. If a rate states that the payment is to be made upon arrival at or departure from your hotel, and that the customer's currency is not the same as that of the hotel, it is possible that the rate debited by the hotel will be different to that indicated during booking. This would take into account any exchange rate changes between the date the booking was made and the dates of the hotel stay.

10. The Yas Resort Hotel shall state the total order amount when the customer confirms the reservation.

15. Payment

1. The customer submits his bank details to guarantee the reservation unless otherwise subject to special conditions or rates:

- by credit card or debit card (credit card, Visa, Mastercard, American Express, Diners Card), entering in the relevant fields the card number, without spaces, and the expiry dates and the 3 digit security code at the back of the card.

2. The payment is debited at The Yas Resort Hotel, unless under special conditions or rates where the payment is made at reservation (online prepayment on certain rates).

3. In the event of a non arrival (reservation that has not been cancelled where the customer is not present) when the booking is guaranteed by credit card, the customer shall be debited the cost of the first night in addition to service charge and tourism fee. The amount will be debited on the card specified at the time of booking.

4. The Yas Resort Hotel will authorize the card to secure card payments online. The validity of the customer's payment card is verified by the authorization taken on the card. Payment cards may be refused for a number of reasons: stolen or blocked card, credit limit reached, incorrect details entered. In the event of a problem, the customer shall contact his bank in the first instance and the hotel in the second to confirm the reservation and payment method.

5. Should the customer wish to reserve multiple rooms but prepayment is only required for one of these rooms, for example, the payment card used on Network International platform enables the room in question to be prepaid while the specified payment card acts as a guarantee for the other rooms.

8. For prepayments, the amount debited at reservation includes: the price of the accommodation, service charge and tourism fee applicable to the accommodation, the price of meals if breakfast is selected, and the service charge and tourism fee applicable to meals. (As stated in point 14.6)

9. Where the rate is subject to online prepayment, the debit is carried out upon reservation.

16. Privacy protection

1. The information requested from the customer is necessary to handle the order and shall be communicated to The Yas Resort Hotel, to the online payment provider, and to its contractual partners, such as hotels. The Yas Resort Hotel cannot register the reservation without this information.

2. Our customer data protection policy can be viewed in the "Security and Confidentiality" section.

3. If a customer has made a hotel booking through The Yas Resort Hotel website and unless he has specified otherwise, The Yas Resort Hotel is authorized to send the customer, via email, the company newsletter, promotional offers and a customer satisfaction questionnaire after his hotel stay.

4. The customer has the right to oppose, without charge, the use of his personal data for canvassing purposes, in particular, those that are commercially-related. The customer may also unsubscribe from these communications at any time by clicking on the unsubscribe link at the end of each commercial email.

5. The customer is hereby informed that all personal data collected shall undergo automated handling, for which The Yas Resort Hotel is responsible.

6. The handling of these data shall enable The Yas Resort Hotel to:

7. On every personal data form, any obligatory or mandatory data is marked by an asterisk.

8. The customer authorizes The Yas Resort Hotel to communicate his personal data to third parties on the condition that such communication is deemed necessary to The Yas Resort Hotel carrying out its operations as stated in these terms and conditions.

9. In order to fulfill the hotel reservation contract, customer bank details must be transmitted to the hotel's bank using the payment service provider Network International for online payments in particular. The customer is hereby informed that this data transfer may therefore be carried out in foreign countries that do not have adequate personal data protection in accordance with the emirate of Abu Dhabi (UAE) law on data processing and civil liberties. The customer, however, consents to this transfer in order for the contract to be fulfilled.

17. Agreement on evidence

1. The specification of necessary bank details and the acceptance of these terms and conditions and the reservation form or reservation request constitute an electronic signature equivalent in value to a physical signature between the parties.

2. The computerized records retained in The Yas Resort Hotel's IT systems shall be retained under reasonable levels of security and considered as proof of communication, orders and payments between the parties.

3. The customer is hereby informed that his IP address is recorded at the time of reservation.

18. Applicable law

1. These terms and conditions of sale are governed by Abu Dhabi law, as applied in the emirates of Abu Dhabi, applicable to both substantive and procedural rules.

19. Entirety of agreement

1. These terms and conditions, the conditions of sale of the rate reserved by the customer, and the reservation form or request express the parties’ obligations in their entirety.

2. These terms and conditions override all general or specific conditions communicated by the customer.

3. The documents constituting the contractual obligations between the parties are, in order of decreasing priority; the reservation form or request (covering the specific conditions of the reserved rate) and these terms and conditions.

4. In case of discrepancy between the reservation form and the terms and conditions, only the clauses of the reservation form shall apply for the obligation in question.

Please consult the list of rates for further sales conditions applicable to each rate or type of room.